That sounds like a lot, but as past Bamboozled columns have shown, it's impossible to tell whether a complaint number is high or low without having the perspective of knowing how much business a company does. We asked CCHS, but a spokeswoman refused to say how many warranties it has. She did say it manages more than one million claims per year. BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why.
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We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer. I explain what has happened and the agent does not seem to understand and EVEN TELLS ME THAT THEY NEVER SEND EMAILS.