The warranty was marketed as a Sears Home Warranty, and Sears partners with a warranty company named HMS National for the warranty. Some of the reps Torine spoke to identified themselves as Sears, others said they were HMS, and still others said they worked for Cross Country Home Services CCHS. Finally, a repair company was located. "The company made four appointments to come to my house on four different days. They never called or showed up," Torine said. By now it was May 14.
ibex home warranty utah
After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS dba HSA for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre existing condition. " My blower motor did NOT break down due to a pre existing condition. It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown. My entire HVAC system has not had any malfunctions whatsoever prior to the motor breakdown on 5/16/18. This was definitively an acute and sudden breakdown that falls under the contractual coverage of my home warranty. Finally, I got approval again after hours on hold to have the first company back, and they are only covering about 2/3 of the cost, based on a clause in the contract that applies to refrigerators, not HVAC. I'll be filing complaints with BBB and our state Attorney General's office for consumer affairs, and considering a small claims action to recover the cost they refused to pay. Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home.